Help Requests

MyIT Help Requests

For self-help, instructional guides, and training support, please check out our Resources section.

General IT Help Request

Submit General IT help request

Use the "UF-Owned Computer and Device Support" form if you are experiencing problems or want to make a change with your UF managed devices and services, such as computers, printers, email, browsers, internet connection, etc. This is also the form to use if you want to change access rights for your employees, obtain quotes on software and hardware, or have general IT-related questions.

For help with Provost related applications (Approval, QuickReg, XMS, Faculty Evaluations, etc.) please use the Provost Applications and Services form.

For additional help on how to submit a request go to the myIT General IT help request user guide.

New Employee IT Provisioning

Submit New Employee IT Provisioning help request

Submit an "IT Provisioning for New Employees" form to request network access, creation of a UF email account, and workstation set up for new hires, whether they are new to UF or transferring from another UF unit. Please submit this request at least 7 days (5 business days) before the new employee is scheduled to start.

For additional help on how to submit a request go to the myIT New Employee user guide.

Exiting Employee IT Provisioning

Submit Exiting Employee IT Provisioning help request

Submit an "IT Provisioning for Exiting Employees" form for employees leaving the university as well as for employees transferring to a new department within UF. Please submit this request at least 7 days before the employee is scheduled to end their employment with your unit.

For additional help on how to submit a request go to the myIT Exiting Employee IT Provisioning user guide.

Provost/AA Applications and Services Requests

Submit Provost/AA Applications and Services help request

Use the "Provost Applications and Services" form if you need information or are experiencing problems with any of the following Provost applications: Academic Approval Tracking (Approvals), GatorRater (faculty course evaluations), FMS, Quick Registration (QuickReg), RMS, XMS, Online Voting, etc.

For additional help on how to submit a request go to the myIT Client Application user guide.

For a detailed explanation of the myIT Request System, please go to the myIT Service Portal user guide.


Faculty Support

  • Faculty members who are not part of a TSS-supported unit should contact the IT support unit within their academic college for general IT help.
  • For help with online courses and teaching, please see the UF Assistance for Teaching website.
  • Help requests for personally-owned computers or devices should be submitted via myIT.

Student Support

  • IT help requests for student-owned computers or devices should be submitted directly via myIT; for general self-help resources please visit the UF Computing Help Desk website.

Check Your myIT Requests

Use this link to review your recent requests in myIT. You can also add comments directly to your open requests. For instructions, please see the myIT Service Portal User Guide that is located on the Information Technology Service Management (ITSM) website.


ITSM/myIT Help Requests

TSS uses myIT, the standard UFIT service management system, for help and change requests.  

If you would like to submit a request for an IT-related service that is not specifically supported by TSS, or are not sure which group supports a particular service, please submit a general myIT Request at: http://my.it.ufl.edu/.

To learn more about the myIT and IT service management initiative, please visit: http://www.it.ufl.edu/itsm/.