TSS provides computer and general information technology support for administrative units located across campus. These services include, but are not limited to:
- New employee setup and and exiting employee decommissioning for IT related services (email, printers, file servers, etc.)
- Security and updates for TSS-managed computers
- maintaining the patch level of the operating system
- maintaining the virus definitions for the virus scanning system
- updating software, as needed
- encryption and tracking of laptops
- outage and security incident response
- Hardware maintenance
- setup of new workstations: desktop computers, laptops, VDI clients
- hardware diagnostics
- labor for the replacement of worn/damaged parts internal to a computer (cost of the parts are charged to the unit)
- Installation of computer peripherals
- printers not covered by the PrintSmart contract
- keyboards/mice
- desktop cameras for video conferencing
- Installation of approved and licensed software
- Microsoft Office
- Adobe products
- UFIT supported or required software (browsers, plugins, ...)
- Quotes for software and hardware purchases
- Support for centralized UFIT services
- UF Exchange email & calendaring, network file drives, GatorCloud, ...
More information:
- Specifics on UFIT Policies and TSS Standards and Procedures is available on the Policies section of this website.
- If an employee with administrative rights to their machine has varied too far from the standard TSS setup, the machine was not setup by TSS, or the machine is self-managed by the employee, TSS can not guarantee support time to resolve issues. Please see the Workstation Support Levels page for more information.